It’s safe to say that having the right CRM platform makes all the difference in boosting productivity, efficiency, and results. Sure, there are lots of options on the market, but they’re not all created equal. Case in point — Microsoft Dynamics CRM and CRMDialer are two very different platforms. Continue reading to see how these competitors stack up.
5 Reasons to Choose CRMDialer
Some folks might go so far as to call CRMDialer a disrupter in an already crowded CRM and power dialer marketplace. In one scalable, user-friendly package, this call center cloud offers features you usually have to add on or pay extra to get access to. Here are five compelling reasons to run (not walk) discover the perks for yourself:
1. Website Visitor Tracking
Did you know that roughly 42% of sales reps don’t feel like they have enough information about prospects before they call them? CRMDialer’s real-time visitor tracking provides valuable information and insight into your leads. You’ll know who’s visiting your website, which pages they click and how long they stay on each one. These details let you prioritize your call lists based on interest levels, and it transforms communications from simple cold calls into targeted conversations.
2. Integrated Helpdesk
Deliver stellar customer service with the built-in helpdesk. Helpdesk tickets let you monitor progress from the time they’re received until they’re resolved, so every request gets handled quickly and efficiently.
3. Built-in Chat
Build stronger team morale with improved communication. The chat capabilities let you create groups and public channels, enabling everyone to keep up with vital information and exchange details in one single place.
4. Built-in SMS
Research shows that more people respond to text messaging than phone calls and emails. With the dialer’s built-in SMS, you can reach more prospects with an improved response rate. Ultimately, this gives you the chance to convert more prospects into clients and customers.
5. Local Presence
400% — That’s how much you can increase your contact rate with the dynamic caller ID integrated into this power dialer. It displays a local number based on the outgoing call to help connect your reps with more prospects.
CRMDialer vs. Microsoft Dynamics CRM: Feature Comparison
It’s hard to compare the features of these two competitors side by side because Microsoft Dynamics CRM can be expanded with the purchase of additional apps. CRMDialer, on the other hand, comes fully loaded with a powerful arsenal of tools and a user-friendly interface that serves everyone from the single salesperson to large enterprises. Let’s take a closer look at each option to see how they compare.
About Microsoft Dynamics CRM
Powered by Microsoft, this CRM platform delivers everything you would expect from this tech giant. This cloud-based service replaces Dynamics CRM with a rich array of options and a practically endless list of apps you can buy to add on to let you customize and expand the platform as needed. Some of the top features include:
- PowerApps that allow you to build task-specific mobile apps without having to code
- Power BI connects data and visual reports online and on mobile devices
- Flow, the workflow engine operates with all Dynamics 365 apps and third-party services
- Integrated tools include Relationship Assistant and LinkedIn Sales Navigator Application Platform designed to boost efficiency and productivity
- Customizable, cloud-based architecture
About CRMDialer
Powerful, dynamic and customizable, CRMDialer packs a punch with its user-friendly interface and list of integrated features. It’s a call center cloud that replaces your existing phone system and CRM. Best of all, you won’t need to reinvest money in costly upgrades later because your cloud-based telemarketing platform will always keep up with the latest and greatest in the business. CRMDialer’s features include:
- Helpdesk
- Real-time visitor tracking
- Voicemail drop
- Call forwarding
- Call recording
- Live monitoring
- Speech recognition
- SMS
- Chat
- Local presence
- Dialer metrics
CRMDialer vs. Microsoft Dynamics CRM: Pros
Now that you know a little more about each power dialer, let’s take a closer look at how the features compare. Check out the pros of each option below.
Microsoft Dynamics CRM Pros
Microsoft Dynamics CRM offers many top-notch features. Some of the most notable pros include the following:
- Nearly endless options for customization
- Various modules, including sales, field service, marketing, customer service, and projects
- PowerApps let you build custom applications without coding
- Integrates with other Microsoft products
- Numerous data- and cloud-based solutions for various businesses
CRMDialer Pros
Reviewers complain that Microsoft Dynamics CRM is very complicated and offers too many choices for single users and small teams. While Microsoft Dynamics CRM can be challenging to navigate, CRMDialer’s customers love how easy it is to deploy and use. Some of its other notable pros include the following:
- Allows you to build a customized telemarketing platform
- Replaces your existing phone system and CRM
- Integrated features like website visitor tracking, speech recognition and a helpdesk offer value-added ways to manage your business and interact with prospects and customers alike
- No contracts, no hassles
CRMDialer vs. Microsoft Dynamics CRM: Cost Comparison
Now that you’re more familiar with the features and functions that each option brings to the table, let’s take a closer look at what each one costs. After all, getting the features you need is important, but pricing matters too. How do the two options stack up? See for yourself.
CRMDialer
You don’t have to sign any long-term contracts, you can change your plan at any time to upgrade or downgrade and if you choose to cancel, you’ll never be hassled with additional bills.
| Essential $149 Per User Per Month | Growth $499 Per Month Unlimited Users | Enterprise $899 Per Month |
|---|---|---|
| 5,000 Voice Minutes | 15,000 Voice Minutes | 30,000 Voice Minutes |
| 1,000 SMS Credits | 3,000 SMS Credits | 6,000 SMS Credits |
| 500 Email Validation | 500 Email Validation | 500 Email Validation |
| 5 E-Signature | 5 E-Signature | 5 E-Signature |
| Unlimited Sales Leads | Unlimited Customer Invoices | International Calling |
| Unlimited Emails & Events | Unlimited Voicemail Drops | Email Validation |
| Unlimited Visitor Tracking | 1 Application Mapped for E-Sign | Custom SMS Credits |
| 2 Hours of Client Success | Collect Customer Payments | Source Code Licening |
| Free Gmail Extension | Open API & Zapier Integration | Single Sign On (SSO) |
Microsoft Dynamics offers a free 30-day trial for interested users to give the platform a test drive. They also offer two types of paid accounts: business and enterprise. Business accounts are ideal for companies with up to 250 users, while enterprise accounts are designed for those with more than 250 users. For each type of account, there are several levels to choose from along with additional app options that cost extra. For the basic price breakdown and different features included with each, consult the chart below:
Microsoft Dynamics CRM
| Customer Engagement Plan (starting at $115 per month/user) | Unified Operations Plan (starting at $190 per month/user) | Dynamics 365 Plan (starting at $210 per month/user) | Applications (per month/user) |
|---|---|---|---|
| Sales | Finance & operations | Finance & operations | Retail from $170 |
| Customer service | Retail | Retail | Talent from $40 |
| Project service automation | Talent | Talent | Sales from $95 |
| Field service | Sales | Customer service from $95 | |
| Marketing | Customer service | Project service automation from $95 | |
| Microsoft social engagement | Project service automation | Field service from $95 | |
| Power apps | Power apps | Power apps | Marketing from $750 |
| Field service | Microsoft Relationship Sales from $135 | ||
| Marketing | Power apps from $40 | ||
| Microsoft social engagement | Team members from $8 |
CRMDialer: A Worthy Opponent
Like we said in the beginning, CRMDialer includes fabulous features packed into one easy-to-use platform. Simple pricing, month-to-month usage with no contracts required and value-added extras like real-time visitor tracking and highly accurate speech recognition make this power dialer and call center cloud a worthy opponent when compared to anything on the market today.
Microsoft Dynamics CRM is right for some businesses. It’s multifaceted with nearly endless ways to customize it, but it’s also difficult to navigate and a bit overwhelming, particularly for smaller businesses. CRMDialer, on the other hand, offers a plethora of powerful tools designed to boost productivity, increase inbound sales and enhance communication.
For more information on how CRMDialer can reduce your administrative workload and supercharge your customer service efforts, schedule a free demonstration or start your free trial today!