The need to manage leads, contacts, and documents has evolved. Expensive applications stringed together that are all charging per-user fees are no longer cutting it for businesses as a choice for the long term. We compiled the top reasons below why CRMDialer is one of the HubSpot competitors. The top reasons for choosing CRMDialer as the best sales CRM, including five additional unique features that you won’t get from Salesforce. Businesses looking to boost performance with fully loaded call center clouds have many reasons to consider CRMDialer, including five additional unique features that you won’t get with competitors like Salesforce and HubSpot.
Let’s take a deep dive into the similarities and differences between CRMDialer, Salesforce, and HubSpot so that you can determine which CRM system offers the most value for your business.
10 Ways CRMDialer Is Disrupting The CRM Industry
To say that CRMDialer is disruptive may sound like an overstatement. But consider that in the modern tech era, a new wave of business requirements indicates that CRM software today needs to be a fully loaded communication suite that includes a phone system, SMS, email and internal chat.
1. Truly an All-In-One System
Traditionally, people are forced to utilize and pay for various different systems to have all of the tools that their teams will need. We at CRMDialer asked ourselves and question, what if we combined them? What if we made a system that allows a team to stay within one system all day, and allow a company to lower its costs. Would it make users more productive? Would it allow companies to focus on growth?
The result, we are proud to say, is a platform that is truly the first of its kind, built with you and your team in mind, with the ultimate goal being, providing you with the ability to grow faster than ever. CRMDialer’s platform offers:
- White-label, fully customizable CRM, so that you can brand the site to fit your company as well as make adjustments as your team grows and you learn what works best.
- Outbound power dialer, inbound IVR, call queues, local presence, call waiting, and voicemail drops
- Automated email drip campaign capabilities
- Inbound and outbound SMS and templates
- Payment collection and custom invoicing capabilities
- Integrated helpdesk
- Inter-company chat system
With the right system, you can ensure that your team is constantly being productive, and using the best tools on the planet to reach and communicate with prospects and clients alike.
2. Customizable Inbound and Outbound Power Dialer
Make calls quickly and efficiently right from your browser. CRMDialer’s platform offers:
- Outbound power dialer and click-to-call, which lets agents spend more time connecting with people and less time dialing
- Call queues, IVR, local presence, call waiting and voicemail drops
- Round robin to give each agent the same number of calls
- Missed call reporting that lets managers know who missed calls (and why)
- Whisper and barge functionality lets supervisors listen in and help out as needed
With the right power dialer CRM, your sales team can connect with up to 400% more potential customers in less time to boost your organization’s bottom line and increase your inbound sales performance. There are many popular dialers on the market, but we think that CRMDialer offers something that others don’t.
3. Send & Receive Inbound & Outbound SMS
After your agents make contact with leads, it can be helpful to have the option to follow up via text. After all, text messages have an average open rate of about 98 percent and a response rate of around 80 percent — sometimes it’s just the ticket for closing deals.
Send both one-off text messages directly to your prospects, as well as pre-filled templates to ensure that you are using the most powerful tool of the 21st century, productively. All sent and received text messages in the system will also be stored in each leads’ notes section, for easy viewing and review.
4. Set Up Automated Email Drip Campaigns
Email is still the most popular way of communicating with prospects. With this in mind, we have created the ability for you to not only communicate 1:1 with your prospects with individual emails, but also set up your marketing drip campaigns, to ensure that you are not wasting time sending emails, but instead are spending time closing deals.
On top of that, each template can not only be made as an HTML or traditional email but also have a preview subject line added in, so that you can boost open rates and ensure the highest possible response rate.
5. Revolutionary Real-Time Website Visitor Tracking
A big part of transforming your sales reps’ conversations from cold calls to meaningful connections is having real-time visitor tracking to see know who is doing what on your website. CRMDialer uses the latest cookie technology to identify users and make traditionally anonymous data known. CRMDialer’s revolutionary website visitor tracking tool lets your agents know in real-time who is clicking what on your website and the amount of time that they spent on specific pages.
CRMDialer’s revolutionary website visitor tracking feature gives businesses a window into the behavior of prospects in real-time. Website visitor tracking starts the moment that someone visits your site, clicks a link in one of your emails or completes a form. Your sales team will see real-time popup notifications in CRMDialer the moment that a visitor interacts with your site.
The benefit? You can ditch awkward sales conversations during which you’re not sure exactly how to target your prospects in favor of knowing more about what your prospects want, potential pain points and their level of interest.
The moment that a visitor enters your site for the first time and forever moving forward, your sales agents will know exactly what the specific contacts looked at, for how long and be able to determine exactly what the prospects are interested and thus putting an end to cold calling once and for all. The more visitors that get cookied, the bigger your pipeline will be. We’ve seen our clients’ lead pools grow just like a giant snowball with visitor tracking. No one has ever made less money by using visitor tracking.
6. Next-Generation Speech Recognition and Transcription
People are either good at typing, or they are good at calling. Very rarely do you find someone who is good at both. So how can you ensure that your best callers are being as productive as humanly possible? It is to answer that exact question that CRMDialer built its own proprietary voice recognition system, that allows you to not only record and automatically transcribe notes with pinpoint accuracy but also perform almost all CRM functions with ease. You can expect more productivity, more closes, and more growth on the company and user levels.
Voice-to-text solutions aren’t necessarily new, but we’ve fine-tuned our speech recognition feature so that you can instantly transform the words you speak into text that’s incredibly accurate. Our speech recognition is better than every other system on the market. We’ve tested our 100% accurate speech transcription against Google Speech, IBM Watson and Amazon Alexa – CRMDialer wins every time and the results are not even close when looking at large datasets. In turn, this lets you create notes and emails roughly three times faster. It also eliminates the need for clunky manual data entry, giving your team an edge. You can expect better performance and stellar quality when it comes to the quality of your transcriptions.
7. Full Customization and Branding
Each company needs to have a home for their employees. Whether it be a cubicle, an email account, or anything else, you want them to feel comfortable. With that in mind, we have made our platform fully customizable so that you can provide truly the best experience. On top of that, you can make changes at any time to ensure that your CRM grows in tandem with your company.
Each facet, ranging from the home-pages down to the lead fields and tabs. You can not only customize what you have in the system, but go as deep as customizing the who has access to what, who can adjust what, and also who can see what. Fully customizable, for all of your needs.
8. Payment Collection and Invoicing
In our modern world, it is important to have the flexibility and the ability to collect payments from your customers. With that in mind, you should work to ensure that you are always on top of all of your collections. CRMDialer has built-in proprietary payment collection, so that you can just plug in your merchant and start collecting immediately.
Set up one time or recurring payment collection, to ensure that you have all of your info in one place, with full reporting and breakdowns to ensure that you are always up to date with all bounced, declined, and refunded payments overall. You can also set up custom invoicing for your customers as well from the system, to ensure a personal touch for your customers.
9. Integrated CRM Helpdesk
After you close a client, it is important to ensure that they are happy with your product and services. For this reason, CRMDialer has built-in a helpdesk, so that your support team can have all of the tools that they need to keep your customers happy and without any unanswered questions. You can customize ticket types and even set up automatic assigning so that only the reps that know certain aspects of your business can answer questions regarding them. On top of that, all tickets regarding a specific client are stored on their lead page.
10. Built-In CRM Chat
When it comes to creating an awesome environment for teamwork, it’s tough to beat the power of CRMDialer’s internal chat function. This standout feature fosters collaboration with easy-to-use functionality. Create groups and channels so the team can share files, images, and information all in one place. Instantly share, or search for what you need; the chat features let you and everyone else keep up with everything going on.
About the Competitors
OK, now you know more about CRMDialer. Before we start really comparing it to Salesforce and HubSpot, we think you should understand a little more about how the other dialers work. So, we’ve created a quick guide to give you the basics of each.
Salesforce
Salesforce has been offering a comprehensive CRM since 1999 when the company debuted a cloud-based system. It offers applications for marketing, service, sales and other organizations, all with simple setup and management. The Lightning Dialer logs information to create records within the Salesforce CRM, which offers a comprehensive, integrated set of tools. Some of the main features of the dialer include:
- Click to dial for outbound calls
- Call history log
- Call list creation
- Call monitoring
- Missed call notifications
- Call forwarding
- Voicemail
HubSpot
HubSpot’s motto is “Don’t interrupt buyers, attract them.” And HubSpot strives to help companies do everything from attracting prospects to contacting them to converting them, all on a single platform. The HubSpot dialer works with the HubSpot CRM to help reps prioritize their call lists, efficiently work through their queues and quickly connect with prospects. Some of the dialer’s features include:
- Click to call capabilities
- Call recording
- Automatic call logging
- Email templates
- Email scheduling and tracking
- Live chat with prospects
- Predictive lead scoring
About CRMDialer
CRMDialer’s system has the best power dialer software that serves as a cornerstone feature of the CRM and is a customer favorite that is powerful, user-friendly and effective. This call center cloud replaces your existing phone system and CRM, and because it’s cloud-based, you won’t have to invest more money down the road on costly upgrades. Instead of worrying that the software will become outdated, you can feel confident about building your customized sales platform with a full roster of features, including:
- Power Dialer Capabilities
- Voicemail Drops
- Local Presence
- Inbound and Outbound SMS
- Email Drip Campaigns
- Speech Recognition
- Website Visitor Tracking
- Integrated CRM Chat
- Customization and Branding
- Payment Collection and Invoicing
- E-Signature
- Email Validation
- Built-In Helpdesk
CRMDialer vs. Salesforce vs. HubSpot: Comparing Features
Now that you’re a little more familiar with each dialer let’s take a closer look and compare features. After all, the heart of finding the dialer that’s best for your organization is finding the one that has the features you need to streamline the sales and support process for maximum success.
| Feature | CRMDialer | Salesforce | HubSpot |
|---|---|---|---|
| Cloud-based | ✓ | ✓ | ✓ |
| Complete, all-in-one solution | ✓ | ✓ | |
| Features can be added as needed | ✓ | ||
| Chat | ✓ | ✓ | |
| SMS | ✓ | ✓ | ✓ |
| Speech recognition | ✓ | ✓ | ✓ |
| Real-time visitor tracking system | ✓ | ||
| Call queues | ✓ | ✓ | ✓ |
| Call recording | ✓ | ✓ | ✓ |
| IVR | ✓ | ✓ | ✓ |
| Voicemail | ✓ | ✓ | ✓ |
| Click to call | ✓ | ✓ | ✓ |
| Local presence | ✓ | ||
| Real-time monitoring | ✓ | ✓ | |
| Analytic metrics | ✓ | ✓ | ✓ |
CRMDialer vs. Salesforce vs. HubSpot: Comparing Cost
Features matter. So do the costs. With Salesforce, you need to buy add-ons to get the most out of the platform. And with HubSpot, you can expect the costs to really ramp up as you build your contact list. HubSpot also charges for ongoing tech support. For more about the cost of each dialer, check out the three tables below.
CRMDialer Pricing
| Essential $149 Per User Per Month | Growth $499 Per Month Unlimited Users | Enterprise $899 Per Month |
|---|---|---|
| 5,000 Voice Minutes | 15,000 Voice Minutes | 30,000 Voice Minutes |
| 1,000 SMS Credits | 3,000 SMS Credits | 6,000 SMS Credits |
| 500 Email Validation | 500 Email Validation | 500 Email Validation |
| 5 E-Signature | 5 E-Signature | 5 E-Signature |
| Unlimited Sales Leads | Unlimited Customer Invoices | International Calling |
| Unlimited Emails & Events | Unlimited Voicemail Drops | Email Validation |
| Unlimited Visitor Tracking | 1 Application Mapped for E-Sign | Custom SMS Credits |
| 2 Hours of Client Success | Collect Customer Payments | Source Code Licening |
| Free Gmail Extension | Open API & Zapier Integration | Single Sign On (SSO) |
Salesforce Lightning Dialer Pricing
| Lightning Dialer Minutes ($15/month) | Inbound ($5 per user/month) | Outbound ($25 per user/month) |
|---|---|---|
| Block of 1,000 minutes shared by all users | Accept incoming calls | Click to dial |
| Block is shared between inbound and outbound calls | Automated record lookup | Direct dial |
| Calls within the U.S. and Canada | Receive notification of missed calls | In-call note-taking |
| Incoming call forwarding | Automated call logs | |
| Voicemail | Call history | |
| Ability to leave prerecorded voicemails for prospects | Call monitoring | |
| Call list creation |
HubSpot Dialer Pricing
| Free Plan | Starter: $50 per user/month | Professional: $400 per 5 users/month |
|---|---|---|
| Designed for individuals | Designed for sales teams | Designed for advanced sales teams |
| Email tracking | Email tracking | Email tracking |
| Gmail and Outlook integration | Gmail and Outlook integration | Gmail and Outlook integration |
| Contact management | Contact management | Contact management |
| Task management | Task management | Task management |
| Contact insight | Contact insight | Contact insight |
| Live chat | Live chat | |
| Phone and email support | Phone and email support | |
| Teams | ||
| Multiple deal pipelines | ||
| Predictive lead scoring | ||
| Smart send times | ||
| Sales automation |
The Bottom Line
That was a lot of information to take in. So, let’s sum it up with a quick look at the pros and cons of each dialer.
- CRMDialer: All-in-one, user-friendly solution with powerful tools loaded into a single platform.
- Salesforce: Comprehensive system when used with Salesforce CRM. Setup and configuration can be challenging, and you’ll need to buy add-ons to get the most out of the system.
- HubSpot: Easy to use, intuitive, all-in-one platform. You do need to sign a 12-month contract. Also, pricing steeply increases with the number of contacts. Check out comprehensive HubSpot competitors’ pricing and features comparison with screenshots and a lot of details.