Learn About The Benefits Of Using A CRM In Your Business

It’s crucial to have a sales CRM platform that’s easy to use and implement. That same platform should come packed with powerful tools to deliver the results and functionality you need. Before you choose a CRM, consider important details such as:

• The functions that you need it to perform
• Does the system provide an Unlimited Visitor Tracking plan?
• How quickly you want to implement the system
• Pricing and billing practices (when you’re small, flexibility matters)
• The kind of growth you’re expecting for your team and your business
• Whether you want it to integrate with your existing system or replace it

Once you answer these questions, check out how CRMDialer meets your needs and wants. This power-packed platform is more than just a call center cloud. It delivers big, helping you boost your performance and your bottom line. A few of the notable features include:

Power Dialer CRM With Click to Call Functionality

Make and receive calls with CRMDialer’s power dialer. Calls are recorded and local presence is included as well.

Two words: 300% increase. That’s right. That’s how much sales professionals can boost their contact rate. This power dialer replaces your current phone system and lets you build a fully-loaded telemarketing platform complete with IVR, voicemail drops and a local presence that boosts contact rates by about 400%.

An Easy-to-Use, Integrated Helpdesk

Create and track tickets to ensure proper SLAs are met by customer support and success departments.

You always want to provide amazing customer service. After all, happy customers are at the heart of your thriving business. Having a helpdesk built right into your CRM can help you impress (and retain) your customers. Customize your support system and use it to view all requests, from the time a helpdesk ticket comes in until the time the issue is resolved.

Internal Chat

Communicate internally, send files and images and search #channels to increase productivity.

Even if you’re on a team of only two, having the ability to quickly share ideas and information fosters a collaborative environment. Our chat function lets you create groups and public chat channels that let everyone keep up with vital information in one spot. You can also use the search function to quickly find what you need for easy research.

Powerful Email & SMS

Send and receive text messages directly from the CRM with the click of a button.

Did you know that an average of 44% of sales professionals gives up after one follow-up call? Research shows that it takes around eight tries to get through to your prospects using traditional methods. When you use the integrated text messaging to make follow-up calls and confirm appointments, you can boost your response rate considerably. And the more prospects you reach, the higher your conversion rate soars.

Today’s outreach efforts are about more than just the phone. Having the ability to follow up or reach out via text messages can really increase your contact rate. Roughly 98 percent of text messages are opened and read, and most agents enjoy a response rate of around 80 percent. Not only does the platform include inbound and outbound email, it also syncs to your Gmail and Outlook accounts, and it offers automatic email tracking, easy archiving, the ability to create email templates, open and tracking notifications and analytics that give you open, click and reply rates.

Professional Calendar & Email Integrations That Work for You

You don’t want to miss a showing or an appointment with clients or prospects. Having CRM calendar integrations helps you keep up with your schedule, which is why CRMDialer includes the ability to sync tasks and appointments with Outlook 365 Calendar and Google Calendar. Additionally, you can set automatic reminders for tasks, follow-ups, and appointments so nothing falls through the cracks.

CRMDialer also integrates with Google Apps for Gmail and Outlook which are useful for sending and receiving emails between prospects without even being logged into the CRM. Integrated email is extremely helpful for agents who are out in the field meeting with clients all day. Emails sent and received are automatically bound to their appropriate records for you.

Visitor Tracking

Grow your business with website visitor tracking by turning typically anonymous traffic into valuable data.

Seeing what your prospects are doing on your website in real-time improves lead quality, helps you prioritize calls and transforms your conversations from awkward cold calls into valuable conversations where you can talk about your prospects’ interests (you know more about them now) and answer their questions. Having this built right into your CRM is a real game-changer.

You can get all that and more with a platform that’s seamless to integrate. Month-to-month billing and scalable plans make things easier than ever. For more information on how CRMDialer can reduce your administrative workload and supercharge your customer service efforts, schedule a free demonstration or start your free trial today!