We’ve had a lot of customers move from Microsoft Dynamics over to CRMDialer. Client feedback suggests that the Microsoft Dynamics system is out of date for today’s needs because it’s difficult to train on for inbound sales and customer support teams. Adoption is more valuable than just having functionality, it is our clients’ opinion.

It’s safe to say that having the right platform makes all the difference in boosting productivity, efficiency, and results. Sure, there are lots of options on the market, but they’re not all created equal. Case in point — Microsoft Dynamics CRM and CRMDialer are two very different platforms.

5 Reasons to Choose CRMDialer

Some folks might go so far as to call CRMDialer a disrupter in an already crowded CRM and power dialer marketplace. In one scalable, user-friendly package, this call center cloud offers features you usually have to add on or pay extra to get access to. Here are six compelling reasons to run (not walk) to the CRMDialer website and discover the perks for yourself:

1. Website Visitor Tracking

Did you know that roughly 42% of sales reps don’t feel like they have enough information about prospects before they call them? CRMDialer’s real-time visitor tracking provides valuable information and insight about your leads. You’ll know who’s visiting your website, which pages they click and how long they stay on each one. These details let you prioritize your call lists based on interest levels, and it transforms communications from simple cold calls into targeted conversations.

2. Integrated Helpdesk

Deliver stellar customer service with the built-in helpdesk. Helpdesk tickets let you monitor progress from the time they’re received until they’re resolved, so every request gets handled quickly and efficiently.

3. Built-in Chat

Build stronger team morale with improved communication. The chat capabilities let you create groups and public channels, enabling everyone to keep up with vital information and exchange details in one single place.

4. Built-in SMS

Research shows that more people respond to text messaging than phone calls and emails. With the dialer’s built-in SMS, you can reach more prospects with an improved response rate. Ultimately, this gives you the chance to convert more prospects into clients and customers.

5. Local Presence

400% — That’s how much you can increase your contact rate with the dynamic caller ID integrated into this power dialer. It displays a local number based on the outgoing call to help connect your reps with more prospects.

 

CRMDialer vs. Microsoft Dynamics CRM: Feature Comparison

It’s hard to compare the features of these two competitors side by side because Microsoft Dynamics CRM can be expanded with the purchase of additional apps. CRMDialer, on the other hand, comes fully loaded with a powerful arsenal of tools and a user-friendly interface that serves everyone from the single salesperson to large enterprises. Let’s take a closer look at each option to see how they compare.

CRMDialer vs. Microsoft Dynamics CRM: Pros

Now that you know a little more about each power dialer, let’s take a closer look at how the features compare. Check out the pros of each option below.

Microsoft Dynamics CRM Pros

Microsoft Dynamics CRM offers many top-notch features. Some of the most notable pros include the following:

• Nearly endless options for customization
• Various modules, including sales, field service, marketing, customer service, and projects
• PowerApps let you build custom applications without coding
• Integrates with other Microsoft products
• Numerous data- and cloud-based solutions for various businesses

CRMDialer Pros

Reviewers complain that Microsoft Dynamics CRM is very complicated and offers too many choices for single users and small teams. While Microsoft Dynamics CRM can be challenging to navigate, CRMDialer’s customers love how easy it is to deploy and use. Some of its other notable pros include the following:

• Allows you to build a customized telemarketing platform
• Replaces your existing phone system and CRM
• Integrated features like website visitor tracking, speech recognition and a helpdesk offer value-added ways to manage your business and interact with prospects and customers alike
• No contracts, no hassles

Honorable Competitors

CRMDialer includes fabulous features packed into one easy-to-use platform. Simple pricing, month-to-month usage with no contracts required and value-added extras like real-time visitor tracking and highly accurate speech recognition make this power dialer and call center cloud a worthy opponent when compared to anything on the market today.

Microsoft Dynamics CRM is right for some businesses. It’s multifaceted with nearly endless ways to customize it, but it’s also difficult to navigate and a bit overwhelming, particularly for smaller businesses. CRMDialer, on the other hand, offers a plethora of powerful tools designed to boost productivity, increase sales and enhance communication.

For more information on CRMDialer’s robust customer and lead management software, or on any of the platform’s built-in sales and productivity features. You can schedule a free demonstration, reach out to our team, or, better yet, start your free trial today!