Call Center
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Using Call Automation Software to Improve the Telephone Sales
Published on: August 24, 2022
Read more about Using Call Automation Software to Improve the Telephone SalesCall automation software is a productivity tool designed to completely replace the standard enterprise phone systems so common in offices around the world. It’s generally cloud-based, requiring the user to have nothing more than a computer and a headset, or in some cases even just a tablet or smartphone. Call automation software like power dialers […]
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Power Dialer: How an Integrated Phone System Can Help You Sell
Published on: July 21, 2022
Read more about Power Dialer: How an Integrated Phone System Can Help You SellPower dialers and customer resource management platforms are two of the most popular sales tools in use today. A power dialer enables companies to streamline their calling, maximize volume, and reduce a highly repetitive task. CRMs put customer data at the center of sales, helping agents deliver a more efficient process and a better customer […]
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Understanding What is Local Presence
Published on: July 14, 2021
Read more about Understanding What is Local PresenceIn telephone sales, two major factors driving revenue generation are the number of calls an agent can make in a day, and how many of those calls connect with the customer. Calls on a day’s sheet that don’t get made and calls that don’t connect are both worthless, and maximizing revenues and agent commissions depend […]
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Powerful New Web Dialer for Sales and Support Teams
Published on: August 13, 2020
Read more about Powerful New Web Dialer for Sales and Support TeamsWorking from a telephone is hard. Whether it’s a phone sales agent making their way through a list of prospects or a support agent taking call-after-call from angry or frustrated customers, a full day in a call center can be rough. There are a host of common problems faced by call centers and their agents, […]
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What Features Do You Need from A CRM to Make Your Sales Call Center Successful?
Published on: April 15, 2020
Read more about What Features Do You Need from A CRM to Make Your Sales Call Center Successful?Call center success depends on two things: each agent maintaining the highest possible calling rates, while also delivering the best possible sales process to the potential customer on the other end of the line. Customer resource management is specifically designed to take care of the second half of that equation by putting more complete customer […]
