Customer Support Dialer
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The Top 5 Features to Look for When Shopping for a New Dialer Platform
Published on: November 2, 2020
Read more about The Top 5 Features to Look for When Shopping for a New Dialer PlatformOrganizations that rely heavily on the telephone for prospecting, sales, and customer support can do themselves few bigger favors than adopting a high-quality power dialer to streamline and enhance their daily calling operations. But with so many different options on the market, it can be a daunting task to review all the alternatives and settle […]
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Support Center Basics, CRM 101
Published on: January 31, 2019
Read more about Support Center Basics, CRM 101Customer service support is a tough but rewarding business. You often walk the line between calming down frustrated (and sometimes angry) customers, solving issues and trying to be as efficient as possible. The hustle of a busy support center isn’t the only hurdle. Some of the other big challenges most support centers face include: Customer […]
