Salesforce is one of the leaders in the CRM marketplace, and it has been since it launched in 1999. But it’s not without its drawbacks. If you take a look at reviews, you’ll see that many users find it expensive – especially for small businesses. Other drawbacks include the need for extensive customization and lengthy training for employees to get up and running.

We might be a relative newcomer to the game, but our commitment to innovation and creating the solution that our clients really crave have quickly made our software stand out in the market. It’s been that way ever since IRIS CRM – CRMDialer’s parent company – originally launched in 2010 and it was hailed as “Salesforce on steroids” for the payments industry. When CRMDialer launched in 2018, it was received with open arms by businesses of all sizes looking for a cost-effective, all-in-one solution that requires minimal training. Our interface is intuitive and easy to use, so once you sign up, you’ll be ready to roll in mere minutes. And that’s not the only way our software is better than Salesforce.  Here are five ways that CRMDialer outshines the competition.

Month-to-Month Billing with No Contracts

For small businesses and startups, having to fork over the annual amount Salesforce charges can be tough. We’re all about keeping things easy breezy for our clients. You don’t have to deal with any contracts. You’ll also pay on a monthly basis, making it much easier on your budget. Best of all, you can change your plan or cancel at any time – hassle-free.

Collect Customer Payments Without an Annual Charge

While Salesforce also lets you accept payments using Chargent, you’ll end up paying a minimum of $1,500 per year. Depending on the size of your business and the amount of cashflow you have going, that can be prohibitive. That’s why, when we debuted our payment collection service, we made sure there was no setup, monthly, annual or hidden fees. You can quickly and easily create invoices right from your CRM and accept the following payment types:

• Credit cards (all major cards)
• E-checks
• ACH payments
• Recurring payments

Power Dialer CRM

For businesses looking for a streamlined, all in one solution, it’s hard to beat our power dialer CRM. Our system completely replaces your phone system and your CRM, giving you lightning-fast calling power and the added benefit of having the latest technology without having to continually reinvest in new equipment. Click to call capabilities to allow you to make calls right from your browser. You also get:

• IVR
• Voicemail drop
• Call recordings
• Missed call reporting
• Call waiting
• Call queues
• Whisper and barge functions, which allow managers and others to help out as needed

Email, SMS, and Chat

We’re firm believers in having a few systems to have to log in and out of as possible. Not only does it save valuable time, but it also provides consistency and ease of use that everyone loves. That’s why our CRM software includes:

• Email functionality, that integrates with Google Mail and Outlook,  boost your email marketing
• SMS texting capabilities for effective follow-ups and communications
• A chat feature that provides instant communications between teammates, the ability to create channels for group discussions or specific topics, a searchable database where everyone can share files and images and a new B2B chat function that allows you to collaborate with others outside of your business

Helpdesk for Winning Customer Service

It’s business 101 – happy customers are repeat customers. By building a helpdesk right into our CRM, we empower our clients to deliver revolutionary customer service. The ticketing system allows you to monitor issues from the time they come in until they’re resolved to ensure every problem is handled quickly and efficiently.

If all that’s not enough, we also provide:

• Real-time visitor tracking
• An amazing database that lets you organize your leads and contacts
• Email validation
• E-signature
• An integrated calendar
• White label set up that allows you to fully customize your platform using drag and drop tools – no developer necessary

Check it out for yourself. You’ll be amazed by how quickly you get set up, how easy the system is to use and how amazing your results will be.

For more information on how CRMDialer can reduce your administrative workload and supercharge your customer service efforts, schedule a free demonstration or start your free trial now!