2018 is your year! If your small business isn’t already using a customer relationship management (CRM) platform, now is the time to start. And if you are already using one — but it’s not an unlimited users CRM — now is the time to switch things up.

CRMs are invaluable tools for businesses of all sizes. They help your business grow, organize your important data, including details about customers and prospects, keep in touch with customers and prospects, and even automate some of your communications, leaving you with more time to devote to the rest of your to-do’s.

The best CRM doesn’t make things harder. Instead, it gives you all the features you need while simplifying everything. It should streamline your operations, give you fewer systems to log in and out of and give you powerful features without limitations.

That’s why you need a CRM with unlimited users. All too often, business owners think smaller is better. But that’s not always the case. When you choose an unlimited users plan, your CRM grows with you without you having to pay a penny more. Looking for the best-unlimited users CRM?

Meet CRMDialer. Powered by the forces behind IRIS CRM, this relative newcomer to the CRM market has exceeded user expectations for businesses of all sizes-small, medium and large. And when you choose the unlimited users CRM account, you get unlimited access for unlimited users to all of this platform’s amazing features. Here are a few to help you get acquainted.

A Suite of Communication Tools

You don’t need a separate phone system. This platform replaces your business phone with in-browser, click to call dialing, voicemail drop, IVR and more. Not only does this alleviate your need to invest in pricey phone systems, but it also makes calling faster and gives you the technology to route calls, listens in as needed on your reps’ calls and record calls for later analysis. In addition to the power dialer, you also get:

• Email: Both inbound and outbound email that syncs with your Google and Outlook accounts, allowing you to keep up with all your mail in a single place.
• Email marketing: Branded emails and templates to send out for email marketing with integrated analytics to let you know what works best so you can adjust as needed. You can also schedule emails, adding a little automation to your repertoire.
• SMS: No need to use your cell phone, you can send text messages right from your browser, even if you’re on a call. Research shows that texts have a higher open rate than emails, giving you an extra edge in keeping up with your prospect and customer communications.

A Database to Keep Your Business Organized

No matter what type of business you’re in, keeping all your information secure and organized is essential to making sure everything runs smoothly. CRMDialer’s database has unlimited contacts, a bulk importer, duplicate checker and email validation to keep your data as clean as possible, without the need for added IT personnel. Best of all, whenever someone calls in, the system automatically pulls the right record up. So, no matter who answers the phone, they’ll be able to provide the very best service, access all relevant details and remain calm, cool and collected.

Chat for Awesome Collaborations

Teamwork makes every business run more smoothly. With the built-in chat feature, employees can search for topics, share images and files, and ask questions quickly and efficiently to build a fabulous company culture that grows with your small business. And, the newest feature — TechHub — enables B2B chat to take collaboration to the next level.

Helpdesk

Keeping your customers happy is the cornerstone of your small business. The built-in helpdesk makes it easier to do just that. You get unlimited helpdesk tickets you can track from anywhere in the world and on any device. That way, you can always make sure issues are handled quickly and efficiently.

Not only do you get unlimited access to the features and tools that help remove limitations from your small business, but this power dialer CRM is also incredibly easy to implement. The intuitive interface requires minimal training, and you can be up and running very quickly.